Draft to be completed. This is the base structure of the terms of sale. Content marked with "[TO BE COMPLETED]" must be defined with a legal advisor based on the actual sales model (B2B/B2C, direct purchase vs. quote, payment methods) before publication.
1. Scope and definitions
These General Terms of Sale ("Terms") govern the sale and supply of hardware products, software, and services by Abra Robotics di Niccolò Mazzoleni (VAT no. 04800170278) ("Supplier") to the customer ("Customer"). They apply to every order unless otherwise agreed in writing. [TO BE COMPLETED: specify whether addressed exclusively to professionals (B2B) or also to consumers].
2. Order and contract formation
[TO BE COMPLETED] Describe the process: request for quote / offer, acceptance, order confirmation. Indicate whether purchase is made via personalised quote or via direct online purchase. The contract is deemed concluded upon [TO BE COMPLETED: written confirmation by the Supplier / payment].
3. Prices
[TO BE COMPLETED] Prices are expressed in Euros, [VAT excluded/included]. Prices shown on the website for informational purposes may vary and are confirmed only in the offer. Any shipping, installation, training, and customs costs are listed separately.
4. Payments
[TO BE COMPLETED] Accepted payment methods (bank transfer, card via payment gateway, leasing, financing), timelines (e.g. deposit upon confirmation and balance upon delivery), consequences of late payment (interest under Legislative Decree 231/2002 for commercial transactions).
5. Delivery and installation
[TO BE COMPLETED] Indicative delivery timelines, location, shipping method and transfer of risk, any installation and commissioning, Customer obligations upon receipt.
6. Retention of title
[TO BE COMPLETED] Goods remain the property of the Supplier until full payment of the price (art. 1523 of the Italian Civil Code).
7. Warranty and conformity
[TO BE COMPLETED] Statutory warranty: arts. 1490 et seq. of the Italian Civil Code for professionals; statutory conformity warranty (Legislative Decree 206/2005) for consumers. Any manufacturer's commercial warranty. Exclusions (wear and tear, improper use, tampering). For product conformity (CE marking, Machinery Regulation, AI Act) refer to the Legal notices.
8. Right of withdrawal
[TO BE COMPLETED] Consumer Customers purchasing at a distance are entitled to a 14-day right of withdrawal (arts. 52 et seq. of the Consumer Code), subject to the applicable exceptions (e.g. goods made to measure or personalised). For B2B transactions, withdrawal is governed exclusively by the agreement between the parties.
9. Liability
[TO BE COMPLETED] Limits of the Supplier's liability within the mandatory limits set by law; Customer obligations regarding the safe and compliant use of the products (Legislative Decree 81/2008).
10. Governing law and jurisdiction
These Terms are governed by Italian law. For disputes with professional Customers, the Court of Pordenone shall have exclusive jurisdiction. For consumers, the mandatory jurisdiction of the place of residence or domicile shall apply.
For any enquiries: info@abrarobotics.com.